EZ-Pass Service Center, MassDOT

Boston, Massachusetts

The EZ-Pass Service Center formerly resided in a non-universally accessible area of a 1960s-era MassDOT building, located in East Boston.

To meet accessibility requirements and accommodate increased customer volume, the EZ-Pass Service Center moved to another part of the same building: an underused garage bay. The renovation provides an at-grade entrance and vestibule. Additionally, the number of transaction counters have doubled and newly added support spaces include a violations hearing room, office, break room and public toilet facilities.

The design features bold signage to increase visibility from nearby highways and improves the environment for patrons and workers.

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