E-ZPass Service Center, MassDOT

MassDOT EZpass

The E-ZPass Service Center in Boston formerly resided in a non-universally accessible area of a 1960s-era MassDOT building, located in East Boston.

To meet accessibility requirements and accommodate increased customer volume, the E-ZPass Center moved to another part of the same building: an underused garage bay. The renovation provided an at-grade entrance and vestibule. Additionally, the number of transaction counters have doubled and newly added support spaces include a violations hearing room, office, break room and public toilet facilities.

The design featured bold signage to increase visibility from nearby highways and improved the environment for patrons and workers.

Before Renovation